Ennis Products - Policies
Customer Orders
All orders must be made directly to Ennis Products through the following methods:
Phone: 903-872-2118
Toll Free: 877-872-2118
Fax: 903-872-2182
E-mail: ennis@ennisproducts.com
Payment Terms
Ennis Products’ payment terms are 30 days from the day of invoice for approved customers. Monthly statement will only be issued upon request. C.O.D. terms to approved accounts are cash or company check. A fee of $25.00 will be charged for all returned checks. Past due accounts are subject to credit review and interest charges of 18% A.P.R. on past due balances. Ennis Products reserves the right to revise interest rate charges on past due balances as market trends indicate. Collection and/or attorney fees will be added in the event of forced collection.
Cores Policy
Ennis Products calculates a core bank based on a dollar value. Whenever possible, Ennis Products would prefer the customer to send in cores at the time the order is placed.
All cores shipments of less than 1000 lbs. per pallet will be shipped to Ennis Products F.O.B. Corsicana, TX. The address for Ennis Products is as follows:
Ennis Products 649A Hardy Ave. Corsicana, TX 75110
Ennis Products will pay freight on all core returns over 1000 lbs. per pallet provided the customer has the ability to load a pallet on a truck. If the customer does not have this capability, the customer will be charge a $150 fee for a lift gate.
Cores deemed non re-windable will be scrapped and the customer will not receive core credit for the core. Ennis Products will provide the customer with a core report upon request.
Buying Cores
Ennis Products will purchase excess stator, rotor, armature, field coils, solenoids, starter drives, alternator, starter, and air-compressor cores from customers. The price per pound will change to match market conditions.
Shipping
All freight is F.O.B. Corsicana, TX or freight collect. There will be a $2.95 shipping and handling fee for each shipment.
Complete Shipments
Backorders will be automatically processed in accord with the terms of the original order unless otherwise specified by the customer.
Warranty
Rejected material will need approval from Ennis Products in order to be returned (RMA). All returned products must have a RMA (Return Material Authorization) number issued by Ennis Products.
The Returned Material must be received within 30 days of the issuance of the RMA number.
The Returned Material must be accompanied with a copy of the original Ennis Products invoice.
Warranty for Alternators, Starters, Air Compressors, and Transmission Clutches is for 1 year from date of invoice.
Warranty for electrical component is at test bench.
Defects resulting from alteration, misapplication, misuse, neglect, accident, improper installation or service, or improper maintenance are not subject to warranty.
All parts must be tagged with the specific reason for failure and the date that the failure occurred.
Reasons for failure that are listed as "defective", "bad", "broken", or "won't work" are insufficient for warranty return and parts marked as such will be scrapped.
We encourage all of our customers to read the Warranty Policy before processing any warranty.
All merchandise being returned to Ennis Products must be shipped freight prepaid. Any shortages, damage and or loss is the sole responsibility of the customer. The customer is responsible for making such claims against the Freight Company.
Any product returned to Ennis Products which is not approved for credit or replacement will be put on a list and sent to the customer via fax or mail for future instructions by the customer. Failure to respond back to Ennis Products within ten (10) working days with result in Ennis Products scraping the merchandise. Any product going back to customer that resulted in above criteria will be sent freight collect.
Returned defective privileges will apply only to Ennis Products’ merchandise and current Ennis Products’ customers. Customers must be in good account status with Ennis Products.
All warranty parts must be properly packaged to prevent damage in transit.
Customers should not deduct amount of return before credit is issued. This could have a negative result in accounting, because of certain merchandise not meeting the warranty return policy.
All products denied for warranty will be scrapped after 10 working days if not notified by customer.